Download purchased files from etsy

Customers often need help and support, especially when it comes to figuring out how to download their digital file after purchase. I had thought my follow-up email containing a polite thank you, a coupon for future purchase, and offer to help with any concerns would be a welcoming gesture of open communication.

Instead of taking her anger personally, I sent instructions on how to download, as well as a screen capture of the action required, because I knew she was obviously frustrated in not receiving her purchase immediately. Sure enough, she apologized and explained there were no instructions from Etsy. As a seller, I should not be putting the onus on my client to research how to access their purchase. Now I include the message below in all my follow-up emails.

This also helps clarify that the purchase is digital, and will not be physically shipped to them. My canned response includes a screen capture with circled areas to ensure they know where to look — a picture really is worth a thousand words. Please help.

I purchased on Etsy a pdf crochet pattern. I was logged in when I ordered it. The seller tried to send me a link through my email and I keep getting g oops something went wrong page! Please help I would like my pattern. Please reach out to Etsy or the Etsy seller directly. Thank you. Hi, please help me to purchase and download ONLY.

I dont want to shipnmy order to south africa.. They ask for your shipping address just for processing the order. What should I get. A great help. I hope my buyer finds the instructions sufficient. She is having great difficulty. Is there a time limit? Can I print any size? Can I take somewhere to print a larger one at a store, or am i limited to printing size of my personal computer? I will just have to get someone younger than 66 to help me retrieve it from phone and then print!

Hope you keep till I can find some to help. Thanks for answering questions. Hi Emily, Answering your questions in order:- Yes, you can print as many pages as you like for your personal use , as many times as you like. Explain your problem in detail and a customer service rep can give you a hand. Not Helpful 1 Helpful 0. That sounds really frustrating. But there are a few things you can try. First, go to the contact page, where you'll be asked to log in to your account.

If that doesn't work, contact Etsy support and ask tell them that you can't access your account and you think it may be shut down. A customer service rep may be able to assist you. Not Helpful 8 Helpful 1. How can I contact via phone or email? Unfortunately, Etsy doesn't have a customer service line that you can call. BUT, you can still get in touch with them. The best way is to visit the contact page and choose the option that's most closely related to your issue. If you don't see any options that are relevant for you, you can just click through the menu options until you get to the option called "I still need help.

Not Helpful 16 Helpful 0. If you have a fraudulent charge on your account, you definitely want to reach out to Etsy support about it to see if they can fix the problem. Go to their contact page and log in to your account. Choose the option labeled "Buying on Etsy" and find the option that's related to fraudulent charges. You'll be able to chat with a support rep or send them a message so they can work to resolve your issue. I have accidentally set up multiple accounts one I no longer have.

This is causing problems with receiving SVO files that I have purchased. What can I do? This sounds like a relatively simple tech problem that Etsy support can help you out with.

Go to their contact page and log into one of your accounts. Questions about the process? Have extra tips to share about what works best for you? Just want to say heyyy girrlll? Drop a comment below! And share this article with other crafters and Cricut users on your social media and Pinterest page. Hi, there! I'm Emma, a full-time grant writer and a part-time designer, crafter, and lover of all things DIY. I have two giant dogs, three precious cats, and a loving fiance that supports my love of all things designing.

I sell unique and personalized hand-drawn cutting files for other crafters and creators that want to make a cozy home for themselves or their customers through my Etsy shop. Follow me in my little nest to see how I craft it with love.

Crafting for Cozy Corners. Etsy allows you to upload up to five digital files. The largest size for each upload is 20MB. You can compress your files into zip files to be able to attach more digital downloads. Write a killer description: The listing description plays a big role in whether you will make a sale or not.

The next step in this tutorial is writing a killer item description. For instance, a lot of my wedding signs I display my artwork with a mock-up of an easel. I always make sure to mention in the listing description, props and frames are not included with the purchase. Even though I have this clearly stated in the description, I still receive messages asking me if the easel comes with the sign.

I break down my listing into sections to clearly describe the product, what is included, how they will receive their digital product, our mission, printing process, refunds and exchanges, and terms of use.

Here is a sample of one of my listing description:. We take pride in creating beautiful prints at an affordable price. If you need something custom made feel free to reach out to us and we will love to create a unique design for you. The final project of the artwork will be determined by the quality of the printer and either the paper or card stock that you choose. Please keep in mind that colors on a monitor may vary slightly from how they appear in person or how they display on viewing device to another due to the color calibration of your device or monitor.

For the most visually stunning final results, we recommend printing the pages using high-quality paper, such as card stock. Please note, this listing is for an instant download, no print will be mailed. Every digital and instant download purchase is non-refundable, as there is no way for me to tell whether you have printed the design.

If you have any questions or concerns about your order, please feel free to reach out to us anytime. This artwork is copyrighted by Nancy Badillo Boutique.

This purchase is strictly for non-commercial, personal use only. You may print and design in your home, business, or a public place but may not resell, reproduce, distribute by electronic means, or profit in any way from the design.

If you cover all your basis even if the buyer opens a case against your store, Etsy will have your back and the case will eventually be closed. Automatic Message: Lastly add a thank you message on your digital file section.

After the buyer purchases from your shop, the message will appear on Etsy on the purchases and reviews section and they will also receive an email notification. I personally use the automated message to thank them for their business, I give instructions on how to download their digital files and request a review from them. I hope this Etsy tutorial comes in handy to selling digital downloads. Make sure to subscribe to my blog to receive delightful emails on Etsy tutorials and how to build a thriving business!

Leave any comments or questions you may have below! Selling digital downloads is really tough. But it will be possible if you can follow procedure. Thank you so much for this nice article. Best wishes for the next post. This is the perfect site for anybody who wants to understand this topic.

You realize so much its almost tough to argue with you not that I really would want to…HaHa. Great stuff, just excellent! Rabindranath Tagore Poems in Hindi. There is no search feature in Etsy for just digital products so you can front load some success by picking a category that is part of the top level searches.

This is a really good way to make money. I never use Etsy and today learned something new. Thank you for sharing this. Hi, Thanks for sharing this blog with us, your blog contains very important information for us, I appreciate your work and effort. I will be more than happy to explain how it works with Dropbox.

You go to dropbox, upload the digital good, when the file has uploaded, create a link, and then share the link with the buyer. The buyer will click on the link and it takes them to a screen to download the file. Hi Nancy! My problem is that Etsy is not accepting my Dropbox link. I must be leaving out a step? I have a page planner that I am trying to get uploaded. I get some sort of an error message that it has to be so many characters.

Hoping you can help with this, thank you! You would need to include a document in JPG format that has the link on it for people to copy and paste. I hope this helps. Thank you for this article. I want to sell my art work on Etsy, and offer the digital download. My jpegs, which are just one unknown size, have been printed at several vendors in multiple sizes.